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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Betty Osborne

Betty Osborne

August 31, 2026

5  out of  5
rating by Betty Osborne
"Fantastic! Best insurance office in Newport!"
We responded:
"Betty, I'm glad to hear you think so highly of our office. We strive to provide the best service possible to our Newport community. We're always here if you need anything else!"
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Janice Kendrick

August 26, 2026

5  out of  5
rating by Janice Kendrick
"Very friendly, nice, and efficient. Got my insurance taken care of quickly and they are easy to work with."
We responded:
"Thank you, Janice! I'm happy to hear that you found our team friendly and efficient. It's great to know we could help with your insurance needs quickly. We're always here if you need anything else!"
Profile photo of Zaynisha Butler

Zaynisha Butler

August 21, 2026

5  out of  5
rating by Zaynisha Butler
"Very professional, got vehicle insurance within an hour for a good price . Recommend Andrew when you visit."
We responded:
"Zaynisha, thank you for taking the time to leave us a review! I'm happy to hear that you found our service professional and that we could get your insurance sorted quickly and at a good price. Your recommendation means a lot to us. Feel free to reach out if you need anything else!"
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Travis Birdsong

August 21, 2026

5  out of  5
rating by Travis Birdsong
"Best insurance company ever. I have everything covered with y’all. House, motorcycle and truck"
We responded:
"Travis, I'm happy to know that you have all your coverage needs met with us, from your house to your motorcycle and truck. We're here to make sure you're always protected. Let us know if we can help with anything else!"
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Sarah B

August 7, 2026

5  out of  5
rating by Sarah B
"Can't beat Andrew's customer service! His staff is very professional, always answers questions and are friendly. Best around!"
We responded:
"Sarah, thank you for taking the time to leave us a review! I'm happy to hear that you appreciate the customer service and professionalism from our team. We're proud to have such a friendly and knowledgeable staff. Let us know if we can help with anything else!"
Profile photo of Heather Weeks

Heather Weeks

July 23, 2026

5  out of  5
rating by Heather Weeks
"I highly recommend them, Andrew and his staff saved me a lot money on my insurance. They were amazing, very kind, friendly and easy to talk too."
We responded:
"Thank you, Heather! I'm happy to hear that we could help you save on your insurance and that you found our team friendly and easy to talk to. We always aim to make the process as smooth as possible. We're always here if you need anything else!"
Profile photo of Donna Bedwell

Donna Bedwell

July 20, 2026

5  out of  5
rating by Donna Bedwell
"Andrew and the girls are always helpful and very friendly. Please go see them for insurance"
We responded:
"Your review means so much to us, Donna! Hearing how much you appreciate the friendly help from the entire team is incredibly motivating for all of us. Thank you for choosing our Newport agency and for recommending us to the community!"
Profile photo of Ann Rushing

Ann Rushing

July 3, 2026

5  out of  5
rating by Ann Rushing
"The office was closed to observe the 4th needed to reinstate Insurance for tag renewal. Resigned me up on my policy for my car and renewal on tags cause we all know 4th of July weekend more than likely a person will be pulled over. All legal no worries…. Thank u Mr. Roach for your great customer service."
We responded:
"Hey, Ann! Thank you for taking the time to share your experience! I'm glad I could help get everything taken care of so you could renew your tags and get back on the road without added stress after the holiday. It was my pleasure to assist you, and I truly appreciate your support. If you ever need anything, feel free to call or stop by the office."
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Ashley Bagwell

June 28, 2026

5  out of  5
rating by Ashley Bagwell
"Great service!"
We responded:
"Ashley, thank you for the great review!"
Profile photo of Mattatchew

Mattatchew

June 26, 2026

5  out of  5
rating by Mattatchew
"Awesome people, great experience. Very friendly and very helpful. I switch insurance to lower my rates, and they really helped getting it to a rate I could afford. Highly recommend!!! Andy and Andrew is who I dealt with!!!"
We responded:
"Thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Wednesday Foster

Wednesday Foster

June 25, 2026

5  out of  5
rating by Wednesday Foster
"Andrew and the ladies are so accommodating and go above and beyond for their clients. HIGHLY recommend!"
Profile photo of Victoria Roberts

Victoria Roberts

June 23, 2026

5  out of  5
rating by Victoria Roberts
"Great people with great prices"
We responded:
"Victoria, thank you for taking the time to leave us a review! I'm happy to hear you enjoyed working with our team and found our prices to your liking. We appreciate your support!"
Profile photo of Savannah Wammack

Savannah Wammack

February 20, 2026

5  out of  5
rating by Savannah Wammack
"Made the process easy, and hassle free. Easy to talk to and great people. Wouldn’t recommend anyone else!"
We responded:
"Savannah, thank you for your wonderful feedback! I'm happy to hear that you found the process easy and hassle-free. Our team takes pride in being approachable and providing excellent service. Let us know if there's anything else we can assist you with!"
Profile photo of Cherry & JB Bowen

Cherry & JB Bowen

February 11, 2026

5  out of  5
rating by Cherry & JB Bowen
"They are awesome very friendly and they explained everything where we understood great service"
We responded:
"Cherry, thank you for your wonderful feedback! I'm happy to know that our team provided friendly service and clear explanations. If you have any more questions or need assistance, feel free to reach out anytime. We’re here to help!"
Profile photo of Khloe Guerrera

Khloe Guerrera

February 5, 2026

5  out of  5
rating by Khloe Guerrera
"10/10 would recommend"
We responded:
"Thank you, Khloe! I'm happy to know you would recommend our services. Your support means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Darle C Jones Sr

Darle C Jones Sr

February 3, 2026

5  out of  5
rating by Darle C Jones Sr
"He saved me money & customer service was excellent & he answered all my questions straight up"
We responded:
"Thank you, Darle! I'm happy to hear that you appreciated the service and savings. It's great to know that all your questions were addressed clearly. If you need anything else, feel free to reach out!"
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andy ross

January 15, 2026

5  out of  5
rating by andy ross
"Andrew Roach state farm insurance is the absolute best agent i have ever been with. Great people that are easy to talk to and will help you find the right coverage for you!"
We responded:
"Thank you, Andy, for your kind words! I'm glad you found our team helpful in finding the right coverage. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Christopher Downs

Christopher Downs

January 15, 2026

5  out of  5
rating by Christopher Downs
"Both Hunter and Andrew were super helpful going through the process. Whatever questions they couldn’t answer offhand, they found the answers for them. Would recommend again!

Edit: it’s been nearly 5 years since my last review and I will still recommend Andrew to this day. He will work with you the best he can!"
We responded:
"Hi Christopher! Thank you for choosing Andrew Roach State Farm in Newport, AR! We love helping our customers in Jackson County and surrounding areas with all their insurance needs including auto insurance, life insurance, home insurance, and health insurance."
Profile photo of Marcus Pitts

Marcus Pitts

January 5, 2026

5  out of  5
rating by Marcus Pitts
"Andrew has done a great job at being personable and working to give us the best rate possible. Highly recommend"
We responded:
"Marcus, thank you for your fantastic review! I'm happy to hear that our office was able to provide a personable experience and help you find a great rate. We appreciate your recommendation! If you need anything else, feel free to reach out."
Profile photo of Heaven Miller

Heaven Miller

November 12, 2025

1  out of  5
rating by Heaven Miller
"10/10 Andrew is the best
Always quick to answer when you’re needing help I’m glad I switched over!

Update. They suck. Also, they lie don’t fall for the health insurance or Life insurance won’t make your policy any cheaper It’s cheaper if you don’t get it. Btw he asked me to write a good review when I was setting up the insurance."
We responded:
"Heaven, thank you for your fantastic review! We greatly appreciate your feedback and are thrilled that we have been providing prompt assistance whenever you need help. It makes our day hearing you are relieved after switching to us for your insurance needs."
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peggy thompson

November 10, 2025

5  out of  5
rating by peggy thompson
"Great experience talking with Brooke! Super helpful, very polite and hooked me up on the State Farm app I didn’t even know they had.
Thanks for making things so easy."
We responded:
"Thank you, Peggy, for sharing your experience! I'm happy to hear that Brooke was able to assist you so effectively and introduce you to the State Farm app. We aim to make things as easy as possible for our customers. If you need anything else, feel free to reach out!"
Profile photo of Teresa Visser

Teresa Visser

May 7, 2025

1  out of  5
rating by Teresa Visser
"Poor service. Made a trip to the office and they said they would take care of an issue and it's been over a week and nothing has changed!!! Because of this issue I can't even go online to change my payment method. I have got a new bank card and it wants a payment on something I canceled 3 months ago before I can do anything. I stand with my rating until it has been fixed. Now I get a bill for an extra $25.00 charge when I paid my bill. They don't listen when you let them know your Bank Account was hacked and you had to get a new card so you paid your bill online. I never had this much trouble with State Farm in the past. The staff Brooke Collom and Sydnie Mavity are super nice and friendly and will take care of you. Thank you Ladies"
We responded:
"Thank you, Teresa, for sharing your experience. I'm genuinely concerned to hear about the delay in resolving your issue. Please reach out to our office so we can address this matter promptly and ensure it gets the attention it deserves. Your feedback is important, and we're here to assist with any further questions or concerns you may have."
Profile photo of Anthony Reves

Anthony Reves

April 25, 2025

5  out of  5
rating by Anthony Reves
"Great and easy company to do buisness with. Worked through everything with me to get the best rates"
We responded:
"Thank you, Anthony! I'm happy to know that you found it easy to work with us and that we could assist in securing the best rates for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Amie Roddy

Amie Roddy

April 23, 2025

5  out of  5
rating by Amie Roddy
"The agents here are very helpful and always very courteous!!!"
We responded:
"Thank you, Amie! I'm glad to know that our team has been helpful and courteous. Your feedback is truly appreciated. If you ever have any questions or need assistance, we're here to help!"
Profile photo of Arlene Haney

Arlene Haney

January 28, 2025

5  out of  5
rating by Arlene Haney
"Very helpful and friendly. Would recommend to all who need insurance."
We responded:
"Thank you, Arlene! I'm glad you found our service helpful and friendly. Your recommendation means a lot to us. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"